Effective Date: 07/18/2026

Sugar Hill Farm LLC (“Sugar Hill Farm,” “we,” “us,” or “our”) operates the website located at sugarhillfarmpa.com (the “Site”), through which we sell grass-fed beef and related products directly to customers across the United States. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By using our Site or placing an order with us, you agree to the practices described in this policy. If you don’t agree, please don’t use the Site.

1. Information We Collect

Information you give us directly:

  • Name, shipping address, billing address, email address, and phone number when you place an order
  • Payment information when you check out (processed securely by our payment processor, see Section 3, we do not store your full card number on our own servers)
  • Email address, if you sign up for our newsletter or a discount offer (such as our “10% Off Your First Order” signup)
  • Any information you send us through our Contact page or by emailing us directly
  • Reviews or testimonials you submit, if applicable

You can check out as a guest, an account is not required to order.

Information collected automatically:

  • IP address, browser type, device type, and general location (city/region level, not precise location)
  • Pages visited, links clicked, and time spent on the Site, collected through cookies and similar tracking technologies
  • Referring website or search terms that brought you to our Site

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your order, including shipping and customer service
  • Send order confirmations, shipping updates, and respond to inquiries
  • Send marketing emails and promotional offers, only if you’ve opted in (you can unsubscribe at any time using the link in any email)
  • Improve our Site, our products, and your shopping experience
  • Detect and prevent fraud or misuse of our Site
  • Comply with legal obligations, including tax and shipping recordkeeping

3. How We Share Your Information

We do not sell your personal information. We share information only as needed to run our business:

  • Shipping carriers (USPS and FedEx), to deliver your order
  • Payment processors (Stripe, PayPal, and Square), to securely process payment
  • Email marketing platform, if you’ve signed up for our newsletter or discount offers
  • Website hosting and analytics providers, to keep the Site running and understand how it’s used
  • Advertising partners (Meta/Facebook and Google Ads), for retargeting ads, see Section 4 for details
  • Law enforcement or government authorities, only if required by law, subpoena, or legal process

Each third party we work with only receives the information necessary to perform its specific function, and is expected to handle it securely.

4. Cookies, Advertising & Similar Technologies

Our Site uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the Site. You can disable cookies through your browser settings, though some parts of the Site, including checkout, may not work correctly without them.

We run retargeting and advertising through the Meta (Facebook) Pixel and Google Ads. These tools use cookies to show you Sugar Hill Farm ads after you’ve visited our Site, and to measure how well our ads perform. You can opt out of personalized advertising through your Facebook ad preferences or Google Ads Settings.

We may also display third-party advertising on our Site through Google AdSense. Google and its partners use cookies to serve ads based on your prior visits to this or other websites. You can learn more about how Google uses this data and manage your preferences at Google Ads Settings, and you can opt out of personalized advertising from participating companies through the Digital Advertising Alliance.

5. Data Retention

We keep order and customer information for as long as needed to fulfill orders, meet tax and accounting recordkeeping requirements, resolve disputes, and comply with our legal obligations. If you’d like your information deleted sooner, contact us and we’ll do so unless we’re required to keep it for legal reasons.

6. Your Privacy Rights

Depending on where you live, you may have rights to:

  • Request a copy of the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing emails at any time (use the unsubscribe link in any email, or contact us directly)

California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, request its deletion, and opt out of its “sale” or “sharing.” We do not sell personal information in the traditional sense, but our use of advertising cookies (Section 4) may be considered “sharing” under CCPA/CPRA. You can opt out by contacting us or using the browser-level Global Privacy Control signal if supported.

Residents of other states with privacy laws (such as Virginia, Colorado, Connecticut, or others with similar consumer privacy statutes): you may have similar rights depending on your state of residence. Contact us and we’ll do our best to accommodate applicable requests.

To exercise any of these rights, reach out through our Contact page or email us directly.

7. Children’s Privacy

Our Site and products are not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Data Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, so while we work to protect your information, we can’t guarantee absolute security.

9. Contact Us

If you have questions about this Privacy Policy or want to exercise any of the rights above, reach out to us:

Sugar Hill Farm LLC
St. Marys, Pennsylvania
Email: service@sugarhillfarmpa.com
Contact page

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Effective Date” at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

Related Policies

This Privacy Policy works alongside our other store policies: